(WFSB) – American Eagle Financial Credit Union alerts customers to debit card scam.
Bank officials say American Eagle is one of many banks affected by a debit card scam where thieves attempt to make purchases without the actual card.
According to a statement, fraudulent charges were made, but customer data is safe.
The bank is working to put that money back into people’s accounts as well as issue them new debit cards.
He also shares the following with clients:
- American Eagle Financial Credit Union’s systems have not been hacked or compromised. Our credit union monitoring system detected suspicious activity and was able to take action before larger or more extensive transactions occurred.
- Member account information and data is secure and has not been affected. Members who have been affected by the scam will be refunded and debit cards will be reissued. No further action is required from account holders. We work to manage the calls that come in and we don’t want members to be frustrated and feel they need to take action to verify – we do this work for our members.
- This scam involves criminals trying to buy items without having the card in hand. AEFCU discovered that as of Saturday, October 30, there had been a number of unauthorized debits and attempted debits to the accounts of some of our Google debit cardholders. The internal processes and systems we use to detect unusual activity were detected during these repeated transactions, so we were able to take action quickly.
- Your financial health and security is of the utmost importance to us and we remain vigilant. We have a team of experts handling this situation and will provide additional information in the coming days.
Anyone who has discovered unauthorized activity should stop by their local branch or call the contact center at 800.842.0145.
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